Reviews Backyard Oasis (Spa) in Texas | TrustReviewers.com (2024)

Average Rating:

Serviceman was knowledgeable and very helpful.

Great service and knowledgeable staff!

Friendly, and very helpful with any questions. Great company.

We inquired about the above ground pools and Jerry, our salesman, was very helpful and knowledgeable, explained everything to us. We went there to get a round pool BUT fell in love with the oval, so we got the 18x33.We ordered the pool, and when it came in, it was delivered to us. Within a couple days the installers called and said we were next, took them one day to fully level and install pool. After filling (two days on a well ) the pool was full, Jerry called to setup "pool school" again Jerry was very helpful explaining how to care and do maintenance on it. Beth took our water sample and went over what we needed to make the water sparkle and both her and Jerry said if we had any questions or concerns to call. We are extremely satisfied with Backyard Oasis and the staff...thank y'all so much

I love my beautiful pool. Once I got the hang of taking care of it, I found it easy and not as expensive as I expected

Good service and support

Their staff has gone the extra mile to see our ownership experience is as relaxing as the spa.

Great experience with professional and friendly staff. Love our spa!

Always there to help if needed! Been working with Backyard for a longgggg time! I have both a pool & hot tub!!

Always a great experience here. Friendly, helpful owners and staff. Locally owned--they care about their business.

The staff at Backyard Oasis are a pleasure to deal with. I always deal with Beth Bennett. Any time I have a question she has the answer if she doesn’t know it she finds it. I am one of those customers that tends to push my pool to the edge and yet every time I end up with a sparkling blue pool. I can not recommend Beth and Backyard Oasis enough. For all of your pool needs and for the the friendliest and most knowledgeable people when it comes to pools or spas call or visit them!!!

Beth and Irma have been very helpful and courteous in helping to get our pool water adjusted properly. Thanks.

Very knowledgeable staff that provide exceptional service. Great company to deal with for our pool.

Adam, Jerry and staff have installed a hot tub and pool for us and have done a great job keeping them maintained and functioning at peak performance for 11 years! They provide fast, dependable service and I do highly recommend them!! 5 stars!!

Thank you for your help in getting my pool going. With your knowledge and experience, together we were able to determine the correct size of sand filter to use as a replacement for the cartridge filter. I ordered the filter one day and picked it up the next. We put it in, and after one night of running the filter, the water was clear. Now to get rid of the green that has built up during the down time of the older filter. Thanks again. Cost a bit more, but worth getting the pool up before the green took over.

The staff is always friendly and helpful

First-rate custom swimming pool contractor. As good as they come. Dedicated to their customers, quality service.

By far the most awesome place to go if you need help with your pool. Not only did they save me money a couple times, but they took the time to show me how to use my equipment the correct way. They are very knowledgeable and easy to talk to. We highly reccomend them!

This is where I got my hot tub. Great service and follow up.

Great folks free pool water testing and they give you a print out of what to do. GREAT FOLKS

Always friendly staff very helpful an caring.

Great installation-Martin and his crew are top notch!

Jerry respects the customer inquiry and articulates thorough answers to concerns.

Great work these guys do

We highly recommend Backyard Oasis. We had a great experience purchasing our tub as they were knowledgeable and helpful to us as first time tub buyers. Always were courteous and fast when we had problems or questions and very timely to repair anything, although repairs have been minimal. Their store is well stocked with the necessary supplies. We love our tub still, after 7 years.

We had an awesomeness experience! The company and installers were amazing and did such a wonderful job from the very beginning. Our above ground pool is beautiful and we love it!!!

From selecting a pool and purchasing chemicals to purchasing our Green Egg the entire staff have always been friendly and helpful. Highly recommend Backyard Oasis and the staff for all backyard needs.

Great place very helpful

We only have a small above ground pool for our grandkids (they are still little 7, and 3) a little over a 1000 gallon...the lady never batted an eye treated me as if I had a huge expensive one

They were all very friendly and very helpful in helping us! Found the perfect spa and the price was great! I highly recommend Back yard Oasis!

Always friendly and helpful

Excellent sales, installation and followup. Highly recommend.

Awesome!

We have had the Jetsetter for three days and used it all three days. It is a great hot tub. Adam and Ron were great to work with and the installation crew chief, Ernest, and his guys, David and Zac, did an outstanding job of delivery, installation and explaining how to operate the tub. We are very pleased with all aspects of our experience.

The Bioguard Pool Complete algae control worked wonders to clear up my algae problem. After following the step by step instructions yesterday, my pool is now ready to swim in this Memorial Day Weekend.

This please got everything I need you need for your spouse or swimming pool

Can't say enough good things about the experience we had working with Backyard Oasis. From beginning to end, they created a great design, they stayed on schedule, kept us informed and provided what they promised us. The pool is beautiful. Also, something I convey to others who are considering pool contractors, a true sign of a good contractor is one that continues to provide service even after the job has been paid, which is what Backyard Oasis has done for us. As with any job, there are items that need to be addressed once the job is complete. Backyard Oasis has responded to our needs for each of these requests without questioning it. We're big fans of Backyard Oasis and will not hesitate referring them to others.

Very helpful and good people to deal with. Got us squared away with the proper chemicals and educated us on how to get our pool back! Great customer service and very friendly people!

Did not have part needed.....but came up with an alternative solution to my problem

Backyard Oasis has always done a great job in keeping my pool clean and the system working properly. Their staff and communication is great!

We just bought a Hot Springs Jetsetter through Backyard Oasis, Livingston,TX, and I love it! I highly reccommend this well-run, customer-focused company with Adam heading up the outfit, Jerry our sales professional, and Shane the delivery and placement expert. Everyone did a fine job and we are happy customers!

I am a first time buyer of a hot tub, with that said I have shopped around many different places, from south east Texas through south west Louisiana, but I kept coming back to Backyard Oasis. I never felt pushed into anything that I didn't want but was given information on what might help. I just can not say enough about the superior support. My hot tub arrived today, and the service people were the best. They talked me through every step, and gave me their numbers if I had any questions whatsoever. Thank you Backyard Oasis on the fantastic quality.Becky Cartwright

It was my first time in the establishment. The staff was cheerful, knowledgeable, and helpful. They had everything you can think of for a pool. They even had the odd item I was looking for. I would give them my business in the future for anything pool related I need.

Ask about the wiring and the electrical contractor other than that everything went smooth except the lady that does the delivery appointments is very rude

We love our pool and hot tub we purchased from BYO! They have the most friendliest and knowledgeable staff! Thanks to all of you!

Anytime I need help or repairs to my pool or pool accessories Backyard Oasis is the place I go too all pool needs. No other place I would go too. Thanks for the great customer service!

We love Backyard Oasis! They service our hot tub weekly for our vacation rental and are so dependable!! They bill us monthly, automatically, so I don't even have to think about it. They also come same day or next morning if there is an emergency with the hot tub. My only regret is not giving them the business when we purchased our hot tub! We had not found them yet! Highly recommend.

Backyard Oasis is top notch. Don't do what I did! I bought an above ground pool from someone else. It was horrible. They were from another town and had been in business a long time. I started dealing with Backyard Oasis and have bought two hot tubs and all of the chemicals for the above ground pool and hot tubs. They are nice and truly help you.

Always friendly and helpful.

Back yard Oasis is 5 - Star all the way! The owners and their staff is so helpful and knowledgeable about the pools, the equipment, the chemicals and don't mind spending as much time with each customer to explain the how and why of each question we may ask.

My family is getting a great deal

This place is do expensive. I could not believe it. I actually went in to buy a pool light. But, I went on line first for the price. And Oasis was literally twice the price for the exact same item.

Courteous staff for pool supplies

nice friendly staff very informative

Amazing pool place! Staff very helpful, especially Beth!

Great friendly service, honest and of course pools, hot tubs of different varieties for you.

Very knowledgeable, fair and honest.

Great service! Very helpful and knowledgeable staff. Beth took her time with our problem & made sure we understood everything before we left. We will surely be using them in the future.

Great customer service. Will definitely use them for a hot tub .

Great service. Installation was smooth and quick.

Great service.

Love Beth. She is very knowledgeable and always so friendly.

We are thoroughly enjoying our new spa! Everything was well done from the actually sales to the installation. The installation went very well and the installers were very professional, courteous and helpful. Thanks for an enjoyable experience. Barry & Pam

Created a beautiful pool and deck in a very challenging area with extreme slopes. They installed automatic equipment and gave a great class in operation and maintenance. Very detail oriented. Everything was perfect

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